Frequently Asked Questions
Browse our FAQ to find answers to your questions.
Regulation and Compliance
Pricing and Availability
How can I request a quote for a custom product?
To begin the process to create your own custom cable, please fill out this form to get in touch with our experts.
Where can I request my free sample?
Please fill out the sample request form to begin processing your sample.
How are put-ups and color codes represented in Alpha Wire part numbers?
The part numbers of Alpha Wire products consist of three parts:
- Item Number
All three of these parts must be present to fully articulate an Alpha product. Examples of full part numbers are:
- 3080 Black 1000 Ft.
- 3080-2 1000 Ft.
- 3080 BK001
Please note that to search for a product on the website, you should input only the Item Number. For further information, see Part Number Color Codes.
Where can I find Alpha Wire brochures and catalogs?
You can access all of Alpha Wire's technical content including brochures, catalogs and more in our Knowledge Center.
Where can I find Alpha Wire product equivalents?
You can search for Alpha Wire product equivalents in our cross-reference chart. Speak with your sales representative or call 1-800-52-ALPHA if you have questions about a part you cannot find.
How can I check distributor stock or find a list of Alpha Wire's authorized distributors?
Where can I find out if a product is obsolete?
You can check our Product Changes page to see if a product has become obsolete. Each End-of-Life or Product Change Letter will include a PDF attachment that lists all products affected.
Where can I find the shelf (storage) life for Alpha Wire products?
Wire and Cable Products
Based on industry-standard accelerated aging testing, most products have an expected lifetime of 20 to 25 years when installed and used within the details on the product’s specification sheet. For more details, please see Operating and Storage Life information.
Wire Management (FIT®) Products
Download our FIT Shelf Life Guide for a listing of all Wire Management products with corresponding shelf (storage) life.
Note: Product lines that are not listed in the FIT Shelf Life Guide do not have a specified shelf life. For example, product line PVC-105 does not have a specified shelf life.
Where can I find the specifications sheet for a product?
Click the download icon on any product page.
Where can I find product characteristics such as outer diameter, conductor color code, shielding, insulation material and jacket material?
Select the Construction tab at the bottom of any product page. Example:
Where can I find Regulatory Approvals (UL, CSA, etc.) for a wire or cable?
See the Applicable Specifications tab at the bottom of any product page. Example:
Where can I find physical and electrical properties of a product?
See the Properties tab at the bottom of any product page. Example:
Where can I find packaging details for a product?
See the Other tab at the bottom of any product page. Example:
Where can I find the RoHS certificate for a product?
Go to the RoHS Certificate Search page. Type in the part number (without the color and put-up code) and click “Search RoHS.” To request the RoHS certificate for special and custom products, contact ROHS@alphawire.com.
Where can I find Alpha Wire's REACH Declaration, Health Canada Declaration, WEEE Declaration, DFARS Declaration, California Proposition 65 Compliance, and Toxic Substance Control Declaration?
All are available to download from our RoHS REACH Restricted Substances page.
Where can I find Alpha Wire's Conflict Minerals Report and ISO Certifications?
Both are available to download from our Regulation and Compliance page.
Where can I find Alpha Wire’s Safety Data Sheet?
Under the current OSHA Hazard Communication law, a Safety Data Sheet is not required for Alpha Wire products. You can view the full notice here.
Where can I view pricing and availability?
To find pricing and availability, first log into our DISTe distributor portal using the LOGIN button at the top of the homepage. Please note, only distributors will be able to access pricing and availability. If you are not a distributor, please refer to our Distributor Stock or Distributor Listing pages for further information.
After you have logged in, navigate to the product you wish to view pricing and availability for. You can do this by using our Part Number Search at the top of our site or navigating through our Product Category pages.
Once you have found the product, click View Pricing to see pricing and availability.
If you have any other DISTe-related questions, please email us at firstname.lastname@example.org.
Where can I find the minimum order quantity for a product?
These are listed on the price sheet and also on the View Pricing tab on any product page. Note: The View Pricing tab will only appear if you are logged in.
How can I access my price book/sheet?
First, log in using the LOGIN button at the top of the homepage. Once logged in, click on the Dashboard button.
Next, click on the CLICK TO ACCESS YOUR PRICE BOOK button to automatically download your price book.
Where can I find the weight of a product?
These are available at the bottom of any product page on the View Pricing Tab. Note: “View Pricing” tab will only appear if you are logged in.